Frequently Asked Questions

Our Response to COVID-19

What measures are you taking to protect your employees?
In order to keep all of our employees as safe as possible, and in support of collective efforts against COVID-19, we have taken several measures over the past few months. We have increased our cleaning protocols in all our workplaces and ensured that our teams are well-informed and adapting the necessary precautions to protect themselves and those around them. This includes frequent handwashing and staying home if they feel sick or have travelled outside the country. We are also enabling as many employees as possible to work from home and taking other steps to maximize social distancing at work. Additionally, our web store team wear gloves when packing online orders to ensure the utmost cleanliness and sanitation. We hope our actions give you the confidence that we remain committed to providing a safe environment for both customers and staff.

Web Store Open 24/7
If you find yourself in need of a few staples to reorganize your pantry or a gadget to try out that new recipe, please note that our web store is open 24/7!

Will my online order take longer than usual?
Despite these challenging times, we are maintaining scheduled packing and shipping operations with a limited number of employees who are still supporting our online orders.
With the new safety precautions in place, you may experience some delays in your order, both coming from Port Style Enterprises Inc and Canada Post. Please be advised that estimated shipping times may take longer than usual.
Rest assured that we will be working closely with our customers to meet their needs as the situation evolves. As the safety of our employees and yours is our top priority, we hope you will understand this unprecedented situation.

We Are Here to Help
If there are any questions we are missing or something you would like to share with us, our Web Team is always here to help! Please email us at weborders@portstyle.com

Accounts

How do I create an online account?
Click here to log in or create an account.

How do I modify an existing online account?
Click here to log in to make changes to your account.

What do I do if I have forgotten my password?
Click here – this will take you to the log in page. Once you are prompted to log in click Forgot my Password link above the Sign In Button. You will then be prompted to enter your email. We will then send you an email to reset your password.

Marketing Emails
By signing up to receive emails from Port Style Enterprises Inc, you will be the first to find out about our promotions and new introductions.
Should you no longer wish to receive marketing emails, you can unsubscribe by clicking "Unsubscribe" at the bottom of any of our emails.

Product Inquiries

How do I find the item I am looking for?
No two people shop the same way and this is why We have designed the Port Style Enterprises Inc. website with the intention of making it as simple for you to find what you're looking for.
Simply go to the search button at the top right of the screen and type the description or name of the item. All our products are classified by Brands and Categories.
Still can’t find it? Contact Web Services at weborders@portstyle.com

How do I find out if an item is in stock?
By clicking on an item, it will indicate the item availability. If a product is out of stock, the message will reflect that information.

Orders and Payments

Placing an order online

To place an order online, please follow these steps to checkout:

Add items to cart from the Collections
Edit the cart if necessary, on the shopping cart page
Fill in the required contact information, click on the Continue To Shipping
Select one of the shipping options. Then click the Continue to Payment button to proceed.
Fill in the required fields to complete your purchase. To avoid processing and shipping delays, please provide your billing address exactly as it appears on your credit card statement.
When all fields are entered, click on the Pay Now button.

Can I order over the phone?
For security reasons, we do not accept orders over the phone. If you are not sure how to order online or need help placing your order, we would be more than happy to walk you through the process. Please contact us!

How can I check the status of my order?
At any time, you can return to www.portstyleshop.ca to see the status of your order.

Are your prices in Canadian or U.S. Dollars?
We're a proudly Canadian company based in Toronto, Canada. As such, all pricing on our website is shown in Canadian Dollars.

Why do I need to enter my email address when I place an order online?
An email address is required to send you an order confirmation after you have successfully placed an order. Once your order is shipped, you will receive a 2nd email detailing your tracking information. Rest assured, Port Style Enterprises Inc. does not sell or share our customer’s information with any third parties as well as other customer service emails.

What forms of payment do you accept online?
Port-Style Enterprises Inc. currently accepts the following forms of payment:

Visa
Master Card
American Express
PayPal

IMPORTANT: The billing address you enter must match your name, address, and postal code exactly as they appear on your credit card statement. This information is used during the validation process for your own security.
Taxes are charged based on Federal and Provincial laws. Rate is based on shipping address provided at the time of checkout. In the case of a refund, taxes will be fully refunded. Shipping charges are non-refundable.

Pricing
When viewing an item, the price will be displayed to the bottom or right of the image. If an item has multiple colours available, they will all be displayed on the same page. The pricing of an item can change depending on the colour selected. In some cases, only certain colours will be part of a promotion while others will be at the regular price.

Taxes
As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping and handling charges). This will be reflected in your order total at time of checkout. All applicable taxes will be charged based on the province your order is being shipped to.

Order/Item Cancellations

What if my transaction has failed?
If you have paid by credit card and your transaction has failed, you may see a charge and a reversal. Your card has not actually been charged. It could take up to five business days to receive the reversal. We apologize for any inconvenience.

Why was my order cancelled?
Your order may have been cancelled because of problems with the credit card information you provided. These problems could include the billing address not matching the address on your credit card statement, incorrect security code (on the back of your card), incorrect entry of your expiration date or lack of available credit.
At this time, orders can only be placed from within Canada due to certain security features on our website. Any order submitted from a computer whose I.P. Address is located outside of Canada will automatically be cancelled by our system.
Once an order is cancelled, it cannot be reactivated or modified in any way. You must place a new order to receive your items.
Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.

Why were one or many items cancelled from my order?
One or many items were cancelled from your order because they were no longer available at the time of processing. Adding products to your Cart or Wish List does not guarantee availability at the time of your order.

Your credit card will only be charged for items that have been shipped, even if cancelled items still appear on your invoice. Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.

Can I cancel an order after I have submitted it?
Orders submitted on www.portstyleshop.ca cannot be cancelled once they have been submitted. If you are unsatisfied with your purchase, you may return it by mail. More information is available in our Returns Policy.

Can I modify an order once submitted?
Once your order has been submitted, it cannot be modified. If you wish to purchase additional merchandise, you can submit a new order.

How long will it take to process my order?
All items in stock will be shipped within 1-3 business days of payment being received.

Once my order ships, when will I receive it?
We are proud to ship exclusively through Canada Post. Shipping times vary according to the destination of your package. You will receive an email notice when your order ships, with a tracking number for each package. You can visit www.canadapost.ca to find out your expected delivery date.

NOTE: Delivery times vary by location and are subject to change. Shipping times may also be impacted by weather conditions. For deliveries made during the holiday please add an extra day to the shipping or processing time. Please note that all delivery times are estimates and are not guaranteed.

Shipping Policy

How much does shipping cost?
Please see our complete Shipping Policy

Tracking my order?
Please see our complete Shipping Policy

Returns and Refunds

What is your Return Policy?
Please see our complete Return Policy

How long does it take for a credit card refund to appear on my statement?
Please see our complete Return Policy

Navigating our site

How do I contact Customer Care?
To contact our Web Services Team via email:
Select Contact from the bottom or top of any www.portstyleshop.ca page.
Fill in the information on the Contact Us page and select SEND.
You will receive an email from the Port-Style Web Service team, confirming receipt of your question/inquiry.

Which internet browsers are supported?
Use of www.portstyleshop.ca is supported by the following internet browsers:

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
Opera
Apple Safari for ios
Google Chrome for Android