How do I create an online account?
Click HERE to log in or create an account.

How do I modify an existing online account?
Click HERE to log in to make changes to your account.

What do I do if I have forgotten my password?
Click HERE – this will take you to the log in page. Once you are prompted to log in click Forgot my Password link above the Sign In Button. You will then be prompted to enter your email. We will then send you an email to reset your password. 

How do I place an order?

·         You can easily search for any product by using the search bar at the top right of the page.

·         Our products are also classified by Brands and Categories for easier navigation.

·         If you're still having trouble, please contact weborders@portstyle.com

Can I find a product in a different color or variant?

Yes, all available variants (such as color, style, or pattern) for a product are listed on the product page. Simply select your preferred variant from the dropdown.

Where can I find more information about a product?

Product details, including features and specifications, are listed on the product page under the Features section.

Is your website available in French?

Yes! You can switch languages by scrolling to the bottom of the page and selecting your preferred language from the dropdown menu. 

 

 

I’m a retailer, how do I shop wholesale?
For wholesale inquiries, please visit us at www.portstylewholesale.com.

What brands do you carry?

Port Style works with visionary brands that are dedicated to leading the way in kitchenware and home trends. View our portfolio of brands by selecting the Shop by brand drop down tab.

 Where do you ship from?
Canada: Toronto, ON

Which countries does Port Style ship to?
We ship across Canada

 

 

How do I place an order online?

·         Step 1: Add items to your cart from our collections.

·         Step 2: Review your cart and make any necessary edits.

·         Step 3: Enter your contact information and click Continue to Shipping.

·         Step 4: Choose your shipping option and click Continue to Payment.

·         Step 5: Complete the required fields to finalize your purchase. For smooth processing, please ensure your billing address matches the one on your credit card statement.

·         Step 6: Click Pay Now to complete your purchase

Can I order over the phone?
For security reasons, we do not accept orders over the phone. If you are not sure how to order online or need help placing your order, we would be more than happy to walk you through the process. Please contact us!

How can I check the status of my order?
At any time, you can return to www.portstyleshop.ca to see the status of your order.

Are your prices in Canadian or U.S. Dollars?
We're a proudly Canadian company based in Toronto, Canada. As such, all pricing on our website is shown in Canadian Dollars. 

Why do I need to enter my email address when I place an order online?
An email address is required to send you an order confirmation after you have successfully placed an order. Once your order is shipped, you will receive a 2nd email detailing your tracking information. Rest assured, Port Style does not sell or share our customer’s information with any third parties as well as other customer service emails.

 

How are prices displayed?

Product prices are shown on the item page. If a product is available in multiple colors, the price may vary depending on the color, size or style selected.

 

Are taxes included in the price?

Canadian taxes will be applied based on the province your order is shipped to, and these will be reflected in your order total during checkout.

 

 

What if my transaction has failed?

If you paid by credit card and your transaction failed, you may notice a pending charge and a reversal. Your card has not been charged, and it may take up to 5 business days for the reversal to process.

 

Why was my order canceled?

Orders may be canceled due to issues with the provided credit card information, such as a mismatched billing address, incorrect security code, or expired credit card.

Orders placed from outside Canada will be automatically canceled for security reasons.

Once canceled, orders cannot be reactivated or modified. You will need to place a new order.

 

Why was an item canceled from my order?

Items may be canceled if they were no longer available at the time of processing. Adding products to your cart does not guarantee availability. Your credit card will only be charged for items that are shipped.

 

Can I cancel or modify an order once it’s submitted?

Once your order is submitted, it cannot be modified or canceled. If you’re unsatisfied with your purchase, you may return it by mail.

 

 

How long will it take to process my order?

All in-stock items will be shipped within 1-3 business days of receiving payment.

 

How long will it take for my order to arrive?

Delivery times vary based on the destination & courier used.

 

How can I track my order?
When your order is shipped from our warehouse, you will receive an e-mail confirming your order was shipped and you will be provided with one clickable tracking number per box shipped.

 

How much does shipping cost?
Shipping is based on carrier charges with no extra handling fees. Enter your postal code at checkout to get an accurate shipping quote based on your order’s weight and volume. You will be charged the exact shipping cost displayed at checkout.

 

Can my order be shipped to multiple addresses?
We cannot ship one order to multiple addresses. Please place separate orders for different shipping locations.

 

My order didn’t arrive! What should I do?
Check your order status by logging into My Account. If there was no delivery attempt, or if more time has passed than expected, please contact us. We’ll open an investigation. We cannot re-ship or refund until the investigation is complete. If you need the items sooner, you’ll need to place a new order (paid in full).

Found Orders
These will be delivered to you immediately once located, and the investigation will be closed.

Undeliverable Orders

• Shipping or Sender Error: Will be returned to us and re-shipped at no additional cost.
• Customer Error (address, postal code, etc.): Will be returned to us, and we may re-ship at our discretion.

Lost or Stolen Orders
On a case-by-case basis, we will replace or refund your order at no additional cost.

 

 

How do I sign up for marketing emails?

Sign up to receive updates on promotions and new products from Port Style.
To opt out, click "Unsubscribe" at the bottom of any email.

 

How can I contact customer care?

Phone:                   1.800.268.1029

Website:                portstyleshop.ca/pages/contact

Email:                    weborders@portstyle.com